Frequently Asked Questions
Everything you need to know before you order.About Ramsons
Who is Ramsons Handicrafts?
Ramsons Handicrafts is a heritage art and craft store founded in Mysore in 1970 by D. Ram Singh. We specialise in traditional Indian board games, Mysore-style folio prints, and scholarly art publications. We have two physical stores in Mysore and ship across India through our online store.
Where are your stores located?
We have two stores in Mysore. Our flagship store is at Ramsons Handicrafts, Opposite Mysore Zoo, Mysore — 570010. Our second store, Ramsons Bombe Mane, is on Nazarbad Main Road, Mysore — 570010.
What are your store hours?
Both stores are open Monday to Sunday, 10 AM to 7 PM.
How long has Ramsons been in business?
Ramsons Handicrafts was founded in 1970 — over 56 years ago. Our founder D. Ram Singh opened the original store opposite Mysore Zoo, and it has been run by his family ever since.
Who runs Ramsons today?
Ramsons is run by R. Gyaneshwar Singh (owner and curator), working alongside H.S. Dharmendra (art historian and designer) and Rahul R Singh (co-owner, third generation).
What is Kreedaa Kaushalya?
Kreedaa Kaushalya is a biennial exhibition of traditional Indian board games, first organised by Ramsons in 2007. Now in its 11th edition, it showcases games researched from temples, villages, and historical texts across India.
What is Bombe Mane?
Bombe Mane is Ramsons' permanent doll exhibition at our Nazarbad store, housing over 10,000 handmade dolls sourced from craft clusters across 12 states of India. It started as an annual Dasara event in 2005 and is now a year-round exhibition.
What is Ramsingh's Museum of Mysore Paintings?
Ramsingh's Museum of Mysore Paintings is a private museum established by R. Gyaneshwar Singh in memory of his father D. Ram Singh. It houses a permanent display of over 250 unique Mysore-style paintings at our flagship store opposite Mysore Zoo.
What is the Kaladevi Doll Museum?
The Kaladevi Doll Museum was established in 2020 on the store's 50th anniversary, named in memory of R. Kaladevi, wife of founder D. Ram Singh. It is the first doll museum of its kind in South India.
Our Products
What products do you sell online?
We sell three product lines online: traditional handcrafted board games (in Kalamkari, Lambani embroidery, and Solapur Dhurrie), folio prints of Mysore-style paintings, and scholarly books on Mysore art and culture.
Are your products handmade?
Yes, every product we sell is handmade. Our board games are woven, embroidered, or printed by skilled artisans. No two pieces are identical — this is by design and is what makes each piece unique and authentic.
Will my board game look exactly like the photo?
The colours and exact pattern may vary slightly from the photo. Each board is handmade individually and no two pieces are identical. Variation in colour is part of the craft and is not a defect. We mention this on every board game listing.
What board games do you sell?
We sell Chauka Bara (5 and 7 house), Goats and Tigers, Snake and Ladder (100 square, 108 square Linga, Round, Temple), Pagaday/Pachisi, Navakankari, Pancha Keliya, Panchi, Pretwa/Chakra Vyooha, Sixteen Sepoys, Dash Guti, and Vimanam, among others — in Kalamkari, Lambani, and Solapur Dhurrie craft forms.
What are folio prints?
Folio prints are curated sets of A4 archival prints of Mysore-style paintings. Each folio contains 8 to 9 prints, curated by R. Gyaneshwar Singh and designed by H.S. Dharmendra. They are ready to frame.
What folios are available?
We currently have: Navadurga, Saptamatruka, Vintage Mysore, Tulasi Vrunda Vihara, Chitprabhananda Shataka, and Karnataka Suvarna Singara.
What books do you sell?
We sell: Mysuru Rekha Chitra Siri Vol 1 (Rs. 650), Mysuru Rekha Chitra Siri Vol 2 (Rs. 750), Mysuru Chitra Kovida — B.P. Ramakrishna (Rs. 400), Mysore Palace — Celebrating a Century (Rs. 300), and Mysuru Chitra Siri (Rs. 300).
Do you sell original paintings or artworks?
Original paintings and artworks are available at our physical stores in Mysore. We do not currently list original artworks on our online store. Please visit us or contact us for more information.
Can I buy individual prints from a folio?
Currently we sell folios as complete sets and do not offer individual prints separately. Contact us at houseoframsons@gmail.com if you have a specific query.
Ordering
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. Payment is handled securely by Razorpay. You will receive an order confirmation by email once your order is placed.
Can I order by phone or WhatsApp?
Yes. Reach us on +91 7019431715 by phone or WhatsApp, Monday to Sunday, 10 AM to 7 PM. We are happy to help you choose the right product and assist with your order.
Can I order by email?
Yes. Write to us at houseoframsons@gmail.com with the products you would like and your delivery address. We will respond with a payment link.
Can I order a specific colour for a board game?
Because every board game is handmade, exact colours cannot be guaranteed. However, if you have a preference, please call or WhatsApp us before ordering at +91 7019431715 and we will do our best to accommodate you.
Do you accept bulk or corporate gifting orders?
Yes. Our board game sets and folio prints are popular as corporate gifts. Contact us at houseoframsons@gmail.com or +91 7019431715 to discuss requirements, pricing, and packaging options.
How do I know if my order was placed successfully?
You will receive an order confirmation email at the address provided at checkout. If you do not receive confirmation within a few hours, check your spam folder or contact us at houseoframsons@gmail.com.
Is there a minimum order value?
No. There is no minimum order value.
Payments
What payment methods do you accept?
We accept all major payment methods through Razorpay — UPI (Google Pay, PhonePe, Paytm, and all UPI apps), credit cards, debit cards, and netbanking. All transactions are processed securely.
Is it safe to pay on your website?
Yes. All payments are processed by Razorpay, one of India's most trusted payment gateways. We never store your card or bank details. Your transaction is fully encrypted and secure.
Do you accept cash on delivery?
No. We do not currently offer cash on delivery. All orders must be paid for online at the time of placing the order.
Do you accept international credit cards?
Yes. International credit and debit cards are accepted through Razorpay, subject to your bank's international transaction settings.
Do you accept PayPal?
No. We do not currently accept PayPal. Payment is through Razorpay only.
Is GST included in the price?
Yes. All prices displayed on our website are inclusive of applicable taxes.
Will I receive an invoice for my order?
Yes. An invoice will be sent to your email address after your order is confirmed.
What currency do you charge in?
All prices are in Indian Rupees (INR). If you are ordering from outside India, your bank will convert the amount to your local currency at the prevailing exchange rate.
Are there any hidden charges at checkout?
No hidden charges. The price you see at checkout is what you pay. Shipping charges, if applicable, will be shown before you complete payment.
Shipping & Delivery
Do you ship across India?
Yes. We ship to all serviceable pin codes across India.
How long does delivery take?
Delivery typically takes 5 to 7 business days depending on your location. Remote areas may take longer. You will receive a tracking number once your order is dispatched.
How will my order be packed?
Every order is carefully packed to ensure it arrives in perfect condition. Board games and folios are wrapped and packed securely. Books are bubble-wrapped before dispatch.
Do you ship internationally?
We do not currently offer international shipping through our online store. If you are outside India and wish to place an order, please contact us at houseoframsons@gmail.com to discuss options.
How do I track my order?
Once your order is dispatched, you will receive a tracking number by email or WhatsApp. Use this number on the courier's website to track your shipment.
What if my order is delayed?
If your order has not arrived within the estimated delivery window, please contact us at houseoframsons@gmail.com or WhatsApp us at +91 7019431715 and we will look into it immediately.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, we may be able to update the delivery address. Please contact us immediately at houseoframsons@gmail.com or +91 7019431715.
Do you offer express or same-day delivery?
We do not currently offer express or same-day delivery. Standard delivery takes 5 to 7 business days.
Returns & Refunds
What is your return policy?
All sales are final. We do not accept returns or offer refunds unless the item received is damaged or incorrect. Please review your order carefully before purchase.
What if I receive a damaged item?
If your item arrives damaged, contact us within 48 hours of delivery at houseoframsons@gmail.com with your order number and photos of the damage. We will assess and resolve it as quickly as possible.
What if I receive the wrong item?
If you receive an item different from what you ordered, contact us at houseoframsons@gmail.com within 48 hours with your order number and a photo of the item received. We will arrange a replacement or refund.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Please contact us as soon as possible at houseoframsons@gmail.com or +91 7019431715. Once dispatched, cancellation is not possible.
The colour of my board game looks different from the photo. Can I return it?
No. As clearly stated on every board game listing, colours and patterns may vary because each piece is handmade individually. Variation in colour is inherent to handcrafted products and is not a defect.
How long does a refund take?
If a refund is approved (in cases of damage or incorrect item), it will be processed within 7 to 10 business days to your original payment method.
I ordered the wrong item. Can I exchange it?
We do not offer exchanges for orders placed in error. Please review your order carefully before completing your purchase. If you have questions about a product before ordering, call or WhatsApp us at +91 7019431715.
Board Games
What is Chauka Bara?
Chauka Bara is one of the oldest and most popular traditional board games of Karnataka. It is a race game played with cowrie shells as dice. The name means 'four squares' in Kannada, played on a cross-shaped board with 5-house and 7-house variants.
What is Goats and Tigers (Adu Huli Ata)?
Adu Huli Ata is a traditional two-player hunting game from Karnataka. One player controls three tigers, the other controls sixteen goats. Tigers try to capture goats while goats try to surround tigers. The game board pattern is found etched into stone floors of many ancient Karnataka temples.
What is Pagaday / Pachisi?
Pagaday (Pachisi in North India) is the ancient Indian game from which Ludo was derived. It is a race game played on a cross-shaped board with cowrie shells or dice. Our versions are available in Kalamkari and Solapur Dhurrie.
What is Navakankari?
Navakankari is a traditional Indian alignment game similar to Nine Men's Morris. Players take turns placing and moving pieces to form lines of three. It is one of the oldest known board games in India, with patterns found in temples across the country.
What craft forms are your board games available in?
Our board games are available in Kalamkari (hand-painted cotton from Andhra Pradesh), Lambani embroidery (tribal embroidery from North Karnataka), and Solapur Dhurrie (flat-woven cotton from the Maharashtra-Karnataka border region).
What is Kalamkari?
Kalamkari is a traditional craft from Andhra Pradesh where fabric is hand-painted using natural dyes. The name means 'pen work' in Telugu. Our Kalamkari board games are printed on cotton fabric using traditional block-printing or hand-painting techniques.
What is Lambani embroidery?
Lambani (Banjara) embroidery is a traditional textile art of the Lambani tribal community of North Karnataka, characterised by colourful geometric patterns, mirror work, and intricate hand stitching. Our Lambani board games are hand-embroidered by Lambani artisans.
What is Solapur Dhurrie?
Dhurrie is a flat-woven cotton textile traditionally made in the Solapur region of Maharashtra and the Karnataka border region. Our Solapur Dhurrie board games are hand-woven on traditional looms by skilled weavers.
Do the board games come with rules?
Yes. All our board games come with printed instructions explaining how to play.
Do the games come with pawns and dice?
Yes. Our board game sets include the game board, pawns (playing pieces), and dice or cowrie shells as appropriate for each game.
Can I display the board game as wall art?
Yes. Many customers frame their board games and display them as wall art. The Kalamkari and Lambani designs are particularly striking as decorative pieces.
Are your board games suitable for children?
Yes. Our traditional board games are suitable for children aged 6 and above (with adult supervision for younger children). They are excellent educational tools that connect children with Indian cultural heritage.
How do I clean my board game?
Spot clean with a damp cloth if needed. Do not soak or machine wash. Store flat or rolled in a dry place away from direct sunlight to preserve the colours.
What is Snake and Ladder — Linga (108 squares)?
This is a sacred variant of Snake and Ladder played on a board of 108 squares, associated with the 108 names of Shiva. The Linga form is considered spiritually significant in the Shaivite tradition.
Books & Folios
What is Mysuru Rekha Chitra Siri?
Mysuru Rekha Chitra Siri (Volumes 1 and 2) is a scholarly documentation of Mysore-style line drawings and paintings. It is a valuable reference for students, researchers, and collectors of Mysore art.
What is Mysuru Chitra Kovida — B.P. Ramakrishna?
This book documents the life and work of B.P. Ramakrishna, a celebrated artist of the Mysore school of painting. It is authored by Arjun Bharadwaj and published by Ramsons.
Are the books suitable for academic use?
Yes. Several of our titles are used as reference texts in art history courses and cited in academic research. They are authored and curated by serious scholars of Mysore art.
What size are the folio prints?
All folio prints are A4 size (210mm x 297mm). They can be framed using any standard A4 photo frame.
How many prints are in each folio?
Each folio set contains 8 to 9 A4 prints.
Who curates the folio prints?
Each folio is curated by R. Gyaneshwar Singh and designed by H.S. Dharmendra, reflecting decades of study and deep engagement with Mysore-style painting.
Can I gift a folio set?
Yes. Our folio sets are beautifully packed and make excellent gifts for art lovers, those interested in Karnataka culture, and anyone who appreciates fine art prints.
Account & Privacy
Do I need to create an account to order?
No. You can place an order as a guest without creating an account.
Is my personal information safe?
Yes. Your personal information is used only to process and deliver your order. We do not sell or share your data with third parties for marketing purposes. Please read our Privacy Policy for full details.
Do you store my payment details?
No. We never store your card or bank details. All payment information is handled securely by Razorpay and is never stored on our servers.
How do I unsubscribe from your newsletter?
You can unsubscribe at any time by clicking the unsubscribe link in any newsletter email, or by writing to us at houseoframsons@gmail.com.
Contact & Support
How do I contact Ramsons?
Email us at houseoframsons@gmail.com, call or WhatsApp us at +91 7019431715, or visit us in person at either of our Mysore stores. We are available Monday to Sunday, 10 AM to 7 PM.
How quickly will you respond to my query?
We typically respond within one business day. For urgent queries, please call or WhatsApp us at +91 7019431715.
I have a complaint. How do I raise it?
Please email us at houseoframsons@gmail.com with your order number and details of your concern. We take all complaints seriously and will respond within one business day.
Can I visit the store without placing an order online?
Absolutely. You are welcome to visit either of our Mysore stores anytime between 10 AM and 7 PM, Monday to Sunday. Our physical stores have a much wider range of products than what is currently listed online.